Frequently Asked Questions (FAQ)

Below are answers to the questions our customers ask most often. If you can’t find what you need, our support team is happy to help.

Where do you ship?

We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.

How long does delivery take?

Orders are usually processed within 1–2 business days.

The estimated delivery time is typically 6–7 business days.

Estimated total delivery time: 7–9 business days.

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.

Do you offer free shipping?

Yes. We currently offer free standard shipping on all US orders.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take up to 24–48 hours to become active.

What payment methods do you accept?

Available payment methods include:

  • Google Pay
  • PayPal
  • Amazon Pay
  • Shop Pay
  • Apple Pay
  • Shop Pay Installments
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Can I return my order?

Yes. We offer a 30-day return policy for eligible items.

Returned products must be unused and returned in their original condition. Please review our Return & Refund Policy for full details.

What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Our support team will review the issue and help provide an appropriate solution.

Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch. If your order has already been processed or shipped, changes may no longer be possible.

Please contact us immediately if you need assistance.

How do I know which phone case fits my device?

Each product listing clearly states the compatible phone models. Please check the product description carefully and select the correct model before placing your order.

If you are unsure which case fits your device, please contact our support team and we will be happy to help.

Is my payment information secure?

All payments are processed securely through trusted payment providers using encrypted checkout technology.

Mobivia does not store full payment card details.

What happens if my parcel is delayed?

Occasional delays may occur due to courier services or external factors. If your order has not arrived within the expected timeframe, please contact our support team and we will investigate the issue.

How do I request a return or refund?

To request a return or refund, please contact our customer support team before sending any item back. We will provide return instructions and further guidance where applicable.

How can I contact customer support?

Email: support@mobivia.store
Phone: +1 (302) 762-3888
Address: 111 W 23rd St, Wilmington, DE 19802, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Live Chat: Available on-site