Privacy policy

Last updated: September 24, 202

Mobivia, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.


1. Who We Are

Email: support@mobivia.store
Phone: +1 (302) 762-3888
Address: 111 W 23rd St, Wilmington, DE 19802, United States
Support Hours: Monday – Friday, 09:00 AM – 5:00 PM (GMT-05:00) Eastern Time (ET)


Live Chat: Available on-site


2. Information We Collect

We may collect personal information in several ways when you use our website or place an order.

Information You Provide Directly

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment confirmation details

  • Order history


3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Provide customer support

  • Manage returns and refunds

  • Improve website functionality and services

  • Prevent fraud and unauthorized activity

  • Send important service-related communications

  • Send promotional emails (only where permitted)


You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.


Account login information

Messages sent through contact forms or customer support

Providing certain information may be necessary for processing orders and providing our services.


Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on pages

  • Referral source


Website interaction data

This information helps us improve website performance, user experience, and security.

Information From Third Parties

We may receive information from trusted third-party providers, including:

  • Shopify

  • Payment processors

  • Delivery providers

  • Analytics providers

  • Advertising platforms


These providers may process information on our behalf to support website operations and order fulfilment.


4. Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment card details.

Our website uses industry-standard security measures to help protect customer information.


5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality

  • Save user preferences

  • Analyze website traffic

  • Improve user experience

  • Measure advertising effectiveness


You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.


6. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting providers

  • Analytics and advertising partners

  • Legal authorities where required by law


We do not sell customers' personal information to third parties.


7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements and policies


8. Your Rights

Depending on applicable U.S. federal and state privacy laws, you may have certain rights regarding the personal information we collect and use. These rights may include:

  • Access your personal information

  • Correct inaccurate information

  • Request the deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request the transfer of your data


To exercise any of these rights, please contact us using the details provided below.

If you believe your privacy rights have not been properly addressed, you may have the right to contact the appropriate privacy or consumer protection authority in your state.


9. International Data Transfers

Some of our service providers, technology partners, or other third-party providers may process or store information in countries outside the United States.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.


10. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before submitting personal information.


11. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children. We do not knowingly collect personal information from children.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will always be published on this page with a revised “Last Updated” date.


13. Contact Us

Email: support@mobivia.store
Phone: +1 (302) 762-3888
Address: 111 W 23rd St, Wilmington, DE 19802, United States
Support Hours: Monday – Friday, 09:00 AM – 5:00 PM (GMT-05:00) Eastern Time (ET)


Live Chat: Available on-site